Frequently Asked Questions

Everything About Our Repair Process

Insurance handling, photo updates, warranty and mobile estimates — read on for details, or jump straight to our services page to see everything we do.

How does your remote estimation and vehicle pickup process work?

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Our remote estimation process is designed for maximum convenience and safety. Simply text or email us detailed photos of your vehicle's damage, and our experts will review them to generate an initial digital estimate. To save you expensive towing fees and hassle, we offer a specialized traveling estimate service and local pickup/drop-off within a 20-mile radius of our Kissimmee shop. Once approved, we safely transport your vehicle to our facility and begin repairs immediately.

Will you work directly with my insurance company during repairs?

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Absolutely. We specialize in handling insurance claims from start to finish to make your experience completely hassle-free. Our team coordinates directly with your insurance adjuster, providing them with digital photo evidence and professional assessments to ensure all necessary repairs are covered. We advocate for your vehicle's safety and long-term value, using premium materials and factory-grade methods while keeping you informed with real-time 'Start-Mid-Finish' progress photos sent straight to your phone.

Do you offer a warranty or guarantee on your collision repairs?

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Yes, we stand behind the exceptional quality of our craftsmanship. CT Collision proudly provides a 100% customer satisfaction guarantee along with a comprehensive 2-year warranty on selected collision repair, framework, and painting services. We utilize top-tier paint brands, premium OEM parts, and advanced welding techniques to ensure your vehicle looks and performs beautifully for years to come.

How long will my collision repair take?

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Turnaround depends on damage severity and parts availability. Minor bumper or dent work often finishes in 2–4 business days, mid-severity collision jobs typically take 5–10 business days, and major structural or full-repaint repairs run 2–4 weeks. Once your vehicle is inspected we give you a firm timeline in writing and keep you updated with Start–Mid–Finish photo texts so you never have to wonder where things stand.

Do you use OEM parts or aftermarket parts?

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We default to OEM (original equipment manufacturer) parts on structural, safety, and visible cosmetic panels so fit, finish, and crash performance match factory specs exactly. When your insurance policy requires aftermarket or recycled parts, we source only reputable, CAPA-certified alternatives and test-fit every piece before installation. You always approve the parts plan before we order.

Can you match my car's exact factory paint color?

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Yes. Every refinish begins with a computerized scan of your existing paint blended against your factory paint code, so refinished panels match the rest of the car exactly — even on faded or sun-worn finishes. Work is sprayed in a temperature-controlled downdraft booth and blended into surrounding panels so the repair line is invisible.

Do you offer pickup, drop-off, or towing for damaged vehicles?

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Yes. We provide free pickup and drop-off within a 20-mile radius of our Kissimmee shop for drivable and non-drivable vehicles, and we can coordinate towing for vehicles outside that radius. Just send a few damage photos and your location — we'll handle the logistics so you don't have to.

Will collision repair affect my car's resale value?

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Not when it's done right. Every repair is completed to factory structural, safety, and finish specifications and documented with before/during/after photos so future buyers or dealers can verify the quality. Selected work is backed by our 2-year warranty, which transfers on resale and protects the value of the vehicle.

How much does an estimate cost?

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Estimates are always 100% free with no obligation. Send damage photos through our estimate form or drop by the shop — we'll give you an honest, itemized breakdown of what's needed, what's optional, and what your insurance is likely to cover.